Services
24/7 service
Most parking facilities are open 24/7 for motorists to park and retrieve their car.
That's why we offer an international help desk, the Q-Park Control Room (QCR), to motorists which is available 24/7. The QCR gives customers instant access to multi-lingual Parking Hosts. They provide help and support with queries relating to the payment system, wayfinding or to accessing or exiting the parking facility.
The QCR is in contact with Parking Hosts and Mobile Teams in the vicinity of the parking facility. If a customer needs assistance that cannot be given remotely, the QCR will dispatch a Parking Host to assist at the location itself.
For mechanical problems, the service department and service technicians can be called in to help.
Results
Chart 7 Parking facilities offering 24/7 service
Support services
Our aim is to foster mobility and enable access to essential urban functions in conjunction with sustainability concerns.
Our AEDs are located at a logical, secure yet accessible place so they can be used by trained volunteers or medical personnel when needed.
Toilet services are either present in the car park or there is clear signage directing people to the nearest toilets, for example in shopping centres.
Parking Hosts and Mobile Teams have access to jump leads, to help customers who find themselves with a flat battery.
We use closed-circuit television (CCTV) for security purposes. Where we install cameras, we make it clear to people that they or their cars are on camera.
More about our CCTV code.
Results
The number of parking facilities with an AED available continues to increase.
Chart 7 PFs with AED available
We provide toilets ourselves or have clear signage directing people to the nearest toilets.
Chart 8 PFs with toilets or directions to toilets nearby
The number of parking facilities with jump leads available, via the Parking Host, continues to increase.
Chart 9 PFs where jump leads are available
The number of parking facilities with CCTV monitoring continues to increase.
Chart 10 PFs with CCTV monitoring
EV charging points
Electric vehicles (EVs) need to park just as petrol and diesel fuelled cars do. The difference is that some motorists want to recharge their car's batteries while parking.
The EV not only occupies a parking space, but it may also occupy an EV charging point even when it is fully charged. An additional dilemma we face is that of the carbon footprint of our EV charging. We are taking measures to decrease our operational carbon footprint and GHG emissions, yet EV charging adds to these totals again.
More about EV charging.
Results
In 2021, our EV charging programme was signed-off, enabling us to efficiently and effectively increase the number of publicly accessible EV charging points. For more information, check Our Innovations section.
We continued to expand the number of car parks where we have EV charging facilities available. We now have 227 parking facilities offering EV charging (2020: 203) an increase of 11.8%. The total number of EV charging points available is now 2,114 (2020: 1,190), an increase of 77.6%.